Apply 01 exchange/ 01 order
Cases of manufacturer defects include: Material defects, seam defects, ... not in accordance with product descriptions and standards, please contact EQL via email firstname.lastname@example.org or message via EQL's official Facebook or Instagram with photos and videos within 24 hours from the time you receive the goods, for support for product exchange.
Not fit size.
The product has its original stamp, label from the company and has not been used, not dirty, scratched or has any damage from the buyer.
Exchange fee is applied (2-way courier charge).
Not applicable to sizeless products and products in promotions and discounts.
|Product Exchange Conditions||
Exchange within 7 days from the date of receipt of the goods (EQL receives the returned product within 7 days from the date of receipt of the goods by the customer, based on the date the delivery unit confirms delivery).
* All exchanged products must fully meet the conditions stated in the applicable policy.
|How to exchange product?||Please follow these steps:
Step 1: Email EQL APPAREL at email@example.com or text EQL's official Facebook/Instagram page to provide the order number and product code to be exchanged. EQL APPAREL will check the current exchange product is in stock or not and notify the customer.
Step 2: Please pack the goods to be exchanged carefully in a plastic bag, wrapped with tape to avoid loss and loss of goods.
Step 3: EQL will deliver the new product to the customer, when receiving the goods, please return the package to be exchanged to the shipper for the delivery party to return the goods to EQL.
After 7 days from the date of exchange, if the customer does not choose the product to exchange EQL, please cancel and no refund.