• Apply 01 exchange/ 01 order
• Cases of manufacturer defects include: Material defects, seam defects, ... not in accordance with product descriptions and standards, please contact EQL via email hello@eql-apparel.com or message via EQL's Official Facebook or Instagram with photos and videos within 24 hours from the time you receive the goods, for support for product exchange.
• The product has its original stamp, label from the company and has not been used, not dirty, scratched or has any damage from the buyer.
• Not applicable to freesize products and products in promotions and discounts.
• For other products, you can change the size of the same item within 7 days of receipt. You are responsible for an exchange fee (2-way courier charge). 

• Exchange within 7 days from the date of receipt of the goods (EQL receives the returned product within 7 days from the date of receipt of the goods by the customer, based on the date the delivery unit confirms delivery).
• All exchanged products must fully meet the conditions stated in the applicable policy (see above). 

Please follow these steps to exchange your item:

1. Email us at hello@eql-apparel.com or text EQL's Official Facebook/Instagram page to provide the order number and product information to be exchanged.

2. Carefully pack the item and secure it with tape to prevent any damage or loss during transit.

3. Ship the exchange item back to us at the following address:
46 Vo Thi Sau, Tan Dinh Ward, District 1, Ho Chi Minh City
Mobile: 0847398588
Please note that customers are responsible for the two-way shipping fee for exchanges. If needed, we can assist you by creating a delivery code and arranging for Viettel Post (our courier) to pick up the item directly from your home.

4. Once we receive the item and it passes our quality check, we will process your exchange promptly and send out the new item to you.