FAQs
Find answers to our most frequently asked questions.
Orders & support
How do I make a purchase?
expand_more
- Your Account: You can make purchases as a guest or register an account.
- Modifying an Order: After completing a purchase, we will send you a confirmation email with detailed order information. If you wish to modify the order information, please email us at info@eql-apparel.com within one hour so that we can process and make the necessary changes.
- Shopping Cart: In the shopping cart, you can view the contents of your order and change the quantity of items or remove products from the order.
How can I check my order status?
expand_more
Once you receive the shipping confirmation email, you can click on the provided tracking link to view the delivery status of your order.
Please note that it may take up to 24 hours for the tracking information to be updated. Any information regarding pre-orders or canceled items will be included in a separate email.
How do I cancel my order?
expand_more
If you need to cancel your order, please email us at info@eql-apparel.com as soon as possible, along with your order number and the phone number used for the purchase, so that we can assist you promptly.
Please note that once an order has been prepared and shipped, we are unable to cancel the order at that time.
How do I know if my order is confirmed?
expand_more
After completing a purchase, we will send you a confirmation email with detailed order information.
What payment methods do you accept?
expand_more
We accept payments via credit cards (applicable for Vietnam only), including Visa and Mastercard.
What currency do we use on our website?
expand_more
The currency used on the EQL website is the Vietnam Dong (VND). Currency conversion is handled by your bank.
Shipping & returns
Do you offer free shipping?
expand_more
Yes, free shipping on all orders 1,500,000VND+
What if my package is lost or misplaced?
expand_more
If your package is lost or misplaced during shipment, please email us at info@eql-apparel.com right away. We will work with the shipping company to resolve the issue for you as quickly as possible.
Note: If the package has been shipped to the correct shipping address provided during checkout, we will not be held responsible for lost or stolen packages.
What if my item arrives damaged?
expand_more
We apologize if you encounter this issue. If you receive a defective product, please contact us immediately at info@eql-apparel.com , and we will resolve it for you promptly.
How do I contact customer service?
expand_more
- Email us at info@eql-apparel.com
- Send us a message via EQL Facebook Page/ Instagram/ Zalo
Products
What material are your products made from?
expand_more
EQL Apparel currently offers products made with 4 types of fabric
- EQLCloud™
- EQLRib™
- EQLLux™
- EQLSmooth™
How do I choose the right size for me?
expand_more
You can choose the size based on the size chart provided.
If you need further assistance in selecting the perfect size, please message your measurements to our official EQL Facebook Page or email us at info@eql-apparel.com for additional support.
Can I buy your products anywhere else?
expand_more
Yes, our products can be purchased via
- EQL official website
- Facebook: EQL Apparel
- Instagram: @eql.apparel
Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.