FAQs

1. Your Account: You can make purchases as a guest or register an account.
2. Modifying an Order: After completing a purchase, we will send you a confirmation email with detailed order information. If you wish to modify the order information, please email us at hello@eql-apparel.com within one hour so that we can process and make the necessary changes.
3. Shopping Cart: In the shopping cart, you can view the contents of your order and change the quantity of items or remove products from the order.

Once you receive the shipping confirmation email, you can click on the provided tracking link to view the delivery status of your order.

Please note that it may take up to 24 hours for the tracking information to be updated. Any information regarding pre-orders or canceled items will be included in a separate email.

If you need to cancel your order, please email us at hello@eql-apparel.com as soon as possible, along with your order number and the phone number used for the purchase, so that we can assist you promptly.

Please note that once an order has been prepared and shipped, we are unable to cancel the order at that time.

After completing a purchase, we will send you a confirmation email with detailed order information.

We accept payments via Debit/ Credit card (including Visa, Mastercard, AMEX), PayPal, and bank transfer by QR Code

Yes, free shipping on all orders:
Vietnam: 1,500,000VND+

If your package is lost or misplaced during shipment, please email us at hello@eql-apparel.com right away. We will work with the shipping company to resolve the issue for you as quickly as possible.

Note: If the package has been shipped to the correct shipping address provided during checkout, we will not be held responsible for lost or stolen packages.

We apologize if you encounter this issue. If you receive a defective product, please contact us immediately at hello@eql-apparel.com , and we will resolve it for you promptly.

• Email us at hello@eql-apparel.com
• Send us a message via EQL Facebook Page/ Instagram/ Zalo

We are sorry that you didn't like the sets. Currently, we are offering exchanges-only in Vietnam. Please visit our exchange policy page for further information.

Please note: Exchanges are only valid for 7 days from the date of receipt of the goods

EQL Apparel currently offers products made with 5 types of fabric

1. EQLCloud™
2. EQLRib™
3. EQLLux™
4. EQLSmooth™
5. EQLSeamless™

Learn more here

You can choose the size based on the size chart provided.

If you need further assistance in selecting the perfect size, please message your measurements to our official EQL Facebook Page or email us at hello@eql-apparel.com for additional support.

Yes, our products can be purchased via

1. EQL official website
2. Facebook: EQL Apparel
3. Instagram: @eql.apparel

Our products are typically sold as sets, including a bra top and leggings; however, there are also individual items available for purchase (please check the product categories in the menu).